Our Approach to Corporate Responsibility
At Centrx, we understand that selecting a Machine Shop partner is about more than securing the best price. It's about partnering with a Machine Shop who understands your business goals. And who shares your ethical approach to doing business. That’s why we follow this approach to corporate responsibility in every aspect of our manufacturing business.
Our employees are the most important resource and responsibility Centrx has to consider. Centrx is dedicated to creating a Machine Shop that manufactures the highest quality products. And is a safe working environment for all our employees. This is not only the ethical thing to do, but it also helps our bottom line and your company. It helps by minimizing the cost to retain the best employees.
One of the most important considerations for the corporate office team at Centrx is to ensure an excellent customer service experience. We provide excellent customer service from your initial contact with us, to your interactions with our engineering and fulfillment teams. We strongly believe that the best way to create long-lasting relationships with our customers is by producing great products and providing the best possible customer service.
You engage with a manufacturing company because of one primary objective: to receive high-quality, long-lasting components at a reasonable price. That’s why Centrx is committed to producing the highest-quality components. And all are designed to last well past their estimated service life. Therefore, we understand that the best way to develop a strong relationship is by producing the best products in the industry.
We understand how frustrating it can be to have key components for your company delayed by weeks or months. Delayed because of an inaccurate, or even false, delivery estimates. Many Machine Shops that produce components believe that it is better to just secure a customer by providing an inaccurate delivery schedule. And once a customer has signed a contract and are dependent on receiving your components, they will deal with delays that develop as a “cost of doing business”.
That’s not how we operate at Centrx. Our goal is to deliver on time, every time. So we will always provide you with an accurate delivery quote on all orders. Even if an accurate quote makes us a less attractive option in comparison to our competitors. And because we understand how important accurate delivery quotes are to your business: a week-long delay could cost you thousands of dollars in lost revenue.
At Centrx, we are committed to implementing environmentally-friendly policies in both our production line, and in our corporate office. We understand that our customers are concerned not only about purchasing high-quality products, they also want to but their components from an environmentally conscious supplier.